The University Ombuds Office offers educational outreach to all members of the university community on preventing, managing, and resolving conflict. Training and education are often effective tools used to address and manage current conflicts, prevent future disagreements from escalating, and improve communication overall. The following training options can be tailored and delivered to meet your team's needs. Pre-recorded sessions are available to meet the need for remote options, as noted below. Please contact us at [email protected] or click on Request a Training in the menu above to discuss your training.

  • Conflict Management
    • Conflict is an inevitable part of any work environment. In this interactive session, participants are introduced to resolution strategies, framing messages, active listening, and a four-step model for addressing and navigating conflicts. Concepts covered are based on research theory in communication and conflict. Interactive elements illustrate key concepts and allow participants to experience and apply new skills. Conflict management training is offered to all OSU students and employees. Negotiating Difficult Conversations with Care, a pre-recorded presentation by Sue Theiss for Center for Teaching and Learning symposium in 2017, is available upon request.
  • Bullying
    • Conflicts involving bullying are some of the most challenging to address and manage effectively. Participants in this session will learn to recognize the stages of bullying, its far-reaching effects and multiple dimensions, and options for effective intervention, assistance, and support. Bullying education is recommended for all OSU students and employees. Addressing Workplace Bullying, a pre-recorded presentation with Sue Theiss, is available upon request. In addition, a pre-recorded webinar titled "Bravely Addressing Workplace Bullying" is available on the PACE website.


  • Diagnostic tool for managers: Conflict Climate Inventory

    • When teams are committed to improving their workplace environment, an in-depth, all-inclusive perspective of the climate can generate a roadmap with tangible goals for change. The Conflict Climate Inventory (CCI) is a diagnostic tool available to OSU departments and administrative units, administered by University Ombuds Office staff who are CCI-certified. To learn more about the CCI as well as other options for specifically addressing conflict climate, please contact the University Ombuds Office at (541) 737-4537.  


 Our staff are experienced at providing education on a variety of topics under the conflict management umbrella, from interpersonal to group dynamics. Contact us to discuss programming designed to meet your needs. Please contact Shalece Rains for more information.